FAQs

Yes, you can compose your own beautiful Endless Spring bouquet with artificial flowers. We offer a wide selection of artificial flowers that you can mix and match to create your own unique decoration. You can also choose from different vase designs that fit your bouquet perfectly.

Our artificial flowers are designed for indoor use. They are not weather-resistant and should not be exposed to direct sunlight or harsh weather conditions. We also sell plants intended for outdoor use - see under the heading plants to view the selection.

Our artificial flowers are designed to last for many years. They do not wilt, fade, or die, so you can enjoy their beauty for a long time. The lifespan, however, depends on how well you take care of them. They should preferably be kept away from sunlight.

Our artificial flowers are made from various materials, including silk, recycled plastic, and foam. The flowers are crafted from high-quality materials designed to look as lifelike as possible.

Artificial flowers require only minimal maintenance. You can easily remove dust by blowing with a hairdryer on a cold setting, or by shaking the bouquet/stem outside.

You can adjust the length of the stems by cutting them with wire cutters or bending them carefully. If the flowers lean, you can provide extra support by wrapping a little paper or other material around the stems to create volume before placing them in the vase.

Orders placed on weekdays are usually dispatched within 24–48 hours.

Once your order has been dispatched, you will receive a tracking number so you can follow the shipment all the way.

Estimated delivery times:

• Usually 1–3 business days
  

As a rule, we use GLS for all deliveries in Denmark. In special cases, another carrier may be chosen if necessary for delivery to the specified address.

If a package is not picked up or is refused upon delivery, the purchase will be refunded once the package has been returned to our warehouse. Any shipping costs and handling fees will be deducted from the refund.

Once your order has been dispatched from our warehouse, you will receive an email with a tracking link so you can follow your shipment.

If you have not received your order within 14 business days of receiving your shipping confirmation, please contact our customer service at endlessspringdk@gmail.com immediately so that we can assist you.

Should you regret your purchase, you have 14 days from receiving your order to return it and get a full refund.

Please note that it is not considered a return if you refuse to accept the delivery — you must contact us before sending your order back.

If you have any questions, we are always ready to help.

To be eligible for a return, your item must be in the same condition as when you received it. It must be unused, with tags attached, and in its original packaging. You must also have the receipt or proof of purchase.

• The item must be in its original condition with the sticker
• The item must be unused and undamaged.
• The item must be sent with all original packaging.
• You are responsible for the return shipping costs.
• Must not be cut
  

To start a return, please contact us at endlessspringdk@gmail.com. Please note that returns must be sent to the following address: Gravensgade 1A, 9000 Aalborg 

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once we have received the returned item, we will process your refund within 14 days.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return questions at endlessspringdk@gmail.com.

If your order is damaged or defective, please contact our customer service at endlessspringdk@gmail.com as soon as possible. We are happy to help you arrange a return or exchange.

If you have received an incorrect order, please contact our customer service as soon as possible. We are happy to assist you in arranging a return or exchange.